The Onelab.vn website is owned and directly operated by Onelab Co., Ltd.
These regulations define the rights, obligations, and responsibilities of Onelab and users during access to and use of the website, while also establishing operational principles to ensure transparency, security, and compliance with Vietnamese law.
Company name: Onelab Company Limited
Address: 509 Tô Hiến Thành Street, Diên Hồng Ward, Ho Chi Minh City
Email: info@onelab.vn
Hotline: 1900 25 55 99
Domain name: The website providing information and laboratory testing services of OneLab is operated exclusively under the domain https://onelab.vn
All activities related to the management, operation, maintenance, and upkeep of the website are carried out directly by Onelab in accordance with the laws of Vietnam.
The Onelab.vn website provides information on laboratory testing services that fall within the technical service list approved by the Ho Chi Minh City Department of Health under Decision No. 942/QĐ-SYT.
The website also offers forms that allow customers to conveniently register for consultation, schedule appointments, and submit support requests.
However, the website does not conduct online sales, does not support online payments, and does not provide any commercial transaction accounts.
Users have the right to access and use publicly disclosed information on the Website within the scope permitted by law. Users also have the right to request OneLab to provide explanations, guidance, or consultation related to laboratory testing services implemented by OneLab.
With respect to personal data, users have the right to request correction, updating, or deletion in accordance with Decree No. 13/2023/NĐ-CP on personal data protection. In the event that inaccurate information is identified or there are signs of legal violations, users have the right to submit complaints to OneLab for receipt and resolution in accordance with the prescribed procedures and statutory timelines.
Users are obligated to provide truthful and accurate information and bear full responsibility for the accuracy of all information provided to OneLab. Users must not use the website for any unlawful purposes, must not engage in unauthorized interference, cause disruption to system operations, or illegally access or intrude into OneLab’s data.
In addition, users are prohibited from copying, distributing, or using any content on the website for commercial purposes without prior written consent from OneLab.
OneLab reserves the right to refuse acceptance or provision of services in cases where user-provided information is inaccurate, incomplete, or shows signs of violating the Website’s Operating Regulations. OneLab also has the right to temporarily suspend or terminate website operations for maintenance, system upgrades, or in compliance with requests from competent state authorities.
In addition, OneLab is entitled to collect and process data within the duly notified scope and purposes, in accordance with applicable laws, including but not limited to activities related to statistical analysis and service quality improvement.
OneLab is responsible for ensuring that all information published on the website is reviewed, validated, and updated in an accurate, transparent manner and within the permitted professional scope. OneLab shall protect users’ personal data in accordance with Decree No. 13/2023/NĐ-CP and other relevant legal regulations, and shall implement necessary technical and organizational measures to prevent risks during data processing.
In the event of complaints, OneLab is responsible for receiving, reviewing, and resolving such complaints within the statutory timeframe and in accordance with the disclosed procedures. Furthermore, all information dissemination, advertising, and communications related to laboratory testing services are conducted by OneLab in compliance with current legal regulations in the healthcare sector.
Service users may submit complaints via hotline, email, or directly at OneLab facilities.
OneLab’s Customer Service Department will receive and respond after the information is received.
In complex cases, the processing time may be extended due to force majeure events or objective reasons beyond OneLab’s control.
If disputes cannot be resolved through negotiation, the parties may refer the matter to competent state authorities for resolution.
