Privacy Policy

1. Identification information: Full name, date of birth, gender, profile photo, customer ID, identification document details (ID card / Citizen ID / Passport).
2. Contact information: Phone number, email address, contact address, or test result delivery address.
3. Account and transaction information: Service registration history, payment history, invoices, transfer codes.
4. Health information: Test indices, laboratory results, and related medical information during service provision at OneLab.
5. Online behavior information: Cookies, IP address, browser information, access time, and interactions on the Onelab.vn website.
6. Other information voluntarily provided by customers when contacting or using services.

Customer information is stored and protected on OneLab’s server systems for a period consistent with legal regulations and OneLab’s internal policies at each point in time.
Your personal data will be deleted when:

• The legal basis for processing your personal data no longer exists;

• The purpose of processing your personal data no longer exists;

• You withdraw your consent to the processing of your personal data;

• There is a legal obligation to delete the data, or you refuse further processing of your personal data.

OneLab may share customer personal data internally within the OneLab system and with relevant parties to serve the purposes stated in this Privacy Policy. Data recipients may include individuals or organizations related to the customer; the customer’s employer (if applicable); or third parties that the customer represents or has a lawful relationship with during the use of OneLab’s services.

All data sharing activities are carried out in compliance with the law, ensuring information security and respecting customer privacy.

In certain cases, OneLab may store or transfer customer personal data outside Vietnam to serve the processing purposes stated in this Privacy Policy.
If personal data is transferred to countries or territories that do not provide a level of data protection equivalent to Vietnamese law, OneLab will implement all reasonable measures to ensure that customer personal data remains fully protected and compliant with applicable Vietnamese regulations.

By agreeing to this Privacy Policy, customers acknowledge and consent to OneLab storing, sharing, and transferring personal data as described above and within the scope of this Policy.

Onelab Company Limited
Address: 509 Tô Hiến Thành Street, Diên Hồng Ward, Ho Chi Minh City, Vietnam.
Email: info@onelab.vn
Hotline: 1900 25 55 99

Customers have the right to request access, updates, corrections, or deletion of their personal data by contacting OneLab via phone, email, or by visiting OneLab’s office directly. OneLab will support customers in exercising their legitimate rights in accordance with applicable regulations.

OneLab commits not to disclose customer information to any third party except in cases where disclosure is requested by the customer, required by competent state authorities, required by law, provided to authorized parties, or necessary for OneLab or its partners to deliver services, utilities, or benefits to customers.

OneLab shall not be held liable in cases where data processing systems, software, or transmission systems encounter incidents, errors, attacks, or failures due to force majeure or other objective reasons beyond the control of OneLab or Vmed Group.

OneLab applies comprehensive security measures to protect the personal data provided by customers. Information entered on the Onelab.vn website, including but not limited to contact forms or service registration forms, is transmitted in encrypted form via the SSL (Secure Sockets Layer) protocol before being transferred to OneLab’s server systems for storage and processing.

The Onelab.vn website uses SSL encryption to ensure safety and protect sensitive content during data transmission, such as service requests or personal information submitted by customers to OneLab. You may verify the encrypted connection by checking that the browser address bar displays the prefix “https://” and a lock icon.

When SSL encryption is activated, data transmitted to OneLab is protected and cannot be read or illegally accessed by third parties.

The Onelab website uses cookies—small text files stored on your device and managed by your browser. Cookies do not harm your device and do not contain viruses. They help OneLab provide a more user-friendly, efficient, and secure website experience.

Some cookies, known as functional cookies (e.g., saving language preferences or supporting the booking process), are necessary to ensure the website’s basic functions. Without these cookies, certain website features may not function as intended.

If you refuse the use of cookies, you may still access the Onelab website; however, some features may be limited.

Detailed information about cookies used by us and third parties, as well as cookie management tools, can be found in the “Cookie Settings” section at the website footer and in OneLab’s Cookie Policy.

• Right to be informed: To know what personal data of yours is being stored and processed by OneLab.

• Right to consent / withdraw consent: To give or withdraw consent for the processing of your personal data.

• Right of access: To request OneLab to provide information about the personal data we are holding about you.

• Right to erasure: To request deletion of personal data when it is no longer necessary or as required by law.

• Right to restriction of processing: To request limitation of the scope of processing of your personal data in certain cases.

• Right to data portability: To receive a copy of your personal data in a usable format.

• Right to object: To object to the processing of your personal data for certain purposes.